Returns & Refund Policy

Returns & Refund Policy We want you to have a positive shopping experience with Cart-st. If you receive an incorrect, damaged, defective, or otherwise eligible product, please contact us so we can review your request. 1. Return Requests Return requests should generally be submitted within 14 days of delivery. To request a return or refund, contact our customer support team with: - Order number - Name used for the order - Description of the problem - Clear photographs or video where appropriate - Any other information reasonably required to review the claim 2. Damaged or Incorrect Products If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request photographs or other evidence showing the product and packaging. Depending on the circumstances, we may offer: - A replacement - A refund - A partial refund - Another appropriate resolution The available solution depends on the nature of the issue and the applicable fulfillment/shipping arrangements. 3. Change-of-Mind Returns Not every product is eligible for a change-of-mind return. Some products may be non-returnable because of their nature, hygiene considerations, customization, digital delivery, or supplier restrictions. If you simply change your mind after purchasing, contact us before returning anything. We will confirm whether the item is eligible for return. 4. Return Conditions Returned products may need to be: - Unused - In their original condition - In the original packaging where reasonably possible - Accompanied by the relevant order information Products showing signs of misuse, intentional damage, or unreasonable wear may not qualify for a refund. 5. Return Shipping If the return is required because Cart-st supplied an incorrect or defective product, we will review the appropriate return-shipping arrangement. For approved change-of-mind returns, the customer may be responsible for return shipping and other applicable costs. Do not send a product back before receiving return instructions from Cart-st. 6. Refunds Once a refund has been approved, the refund will normally be issued through the original payment method where possible. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. 7. Non-Refundable Situations A refund may not be available where: - The customer provided an incorrect delivery address - The product was damaged through misuse - The product was intentionally damaged - The customer failed to follow reasonable product instructions - The return request falls outside the applicable return period - The product is specifically identified as non-returnable - The circumstances do not meet the requirements of an eligible refund Nothing in this policy is intended to remove consumer rights that cannot legally be excluded under applicable law. 8. Contact Us If you believe there is a problem with your order, please contact Cart-st before taking further action. We will review each eligible case fairly and work toward an appropriate resolution. Cart-st — Your satisfaction matters.